FAQs

Q. How long do orders take?

A. Orders usually take between 3-5 working days from sign off.

Q. How are orders delivered?

A. Order will be sent by Royal Mail and for Banners only by TNT and may require a signature.

Q. Will I get a proof of my personalised order?

A. Yes, all personalised items will require the information checking prior to printing, please be aware that proofs will be sent to the email address you supply to us, in PDF format.

Q. I haven’t got my proof yet, what do I need to do?

A. In the first instance, please check your Junk mail, as our email to you has a PDF attachment they often get caught in Junk mail filters on popular email providers such as GMail, Yahoo etc. If you cannot see it in either your inbox or your Junk mail, please contact us in the studio on 01743 234 910.

Q. Do orders include VAT and Postage & Packing?

A. Yes all products within the online shop include both VAT and Postage & Packing in the cost you pay.